VeLens Cloud
The web app for your Marketing Cloud org, in any browser or inside Marketing Cloud from the app menu.
AI Chat in VeLens Cloud answering why the Welcome Series import loaded nothing: it ran two tools against the DEV business unit and named the failed Import File step and Marketing Cloud's error, with the row value withheld.
What you can ask
Debug what broke
The failing step, the activity behind it and the error Marketing Cloud gave.
Explain the numbers
Send rollups, bounce categories and where one send's audience went.
Draft the email
Built or edited in Content Builder. Any edit can be restored for seven days.
Ask how it works
Vocabulary, data views and AMPscript basics, answered without leaving the app.
Ask about any business unit your connection reaches and switch mid-conversation. By default the agent reads counts, schemas and errors, never subscriber rows. What it can read.
Nothing changes without a Confirm
A write arrives as a card that says what will change and in which business unit. Bigger jobs start as a plan you approve, and each step asks for its own Confirm. Activity keeps every action for 30 days.
A proposed write in AI Chat: create the data extension Welcome_Series_Audience with four fields in the DEV business unit, waiting for Confirm or Cancel.
Org Health each morning
A snapshot of contacts, sends, automation failures and journeys, taken once a day and shown on Home. It is read-only and writes nothing into your org.
The Today in your org tiles: one automation failure in the last 24 hours with an Ask AI Chat why link, emails sent over 24 hours, 7 days and this month, 842,317 total contacts, and 14 of 18 journeys active.
Govern once, both surfaces follow
Roles
Owner, admin, editor, reviewer and viewer, invited by link with the role already set.
Features
Turn a feature off for the whole org or one role, and the extension follows.
AI access
Choose separately which categories the AI may read and which it may write.
Org note
Admins describe naming, business units and brand rules once. AI Chat reads it on every question.
Inside Marketing Cloud
The same app opens from Marketing Cloud's app menu, so teams on managed machines install nothing.
An admin enables it once
Add the VeLens app component through the installed package, per business unit.
It appears in the app menu
Next to Email Studio and Journey Builder.
Open it
It signs you in with your Marketing Cloud identity. No second password.